Please note, all branches will be closed for staff training on 24th August 2017 from 9am until we reopen at 2:30pm where we will be getting back to all messages left.
Tenants, for any emergencies that cannot wait until we reopen, please consult your tenants pack for instructions.
We are committed to providing all of our landlords and tenants with the highest standards of customer service. However, there may be occasions when our service falls short of your expectations. To ensure your maximum protection, our complaints procedure has been designed to meet the requirements of all the regulatory authorities that control our business.
In order to try and resolve disputes quickly and amicably we have a Company complaints procedure that is explained below:
1) In the first instance, please submit your complaint in writing to the following email address: firstname.lastname@example.org explaining your grievance. We will be in contact swiftly to acknowledge your complaint and advise of the contact details of the Lettings Manager that will be investigating your concerns.
2) In the unlikely event that you are not satisfied with the response you receive then your complaint will be further investigated by our Operations Manager or one of the Directors of CGT Lettings, please ensure this request is made in writing. If you wish to submit your complaint via post, the postal address for the head office of CGT Lettings is 119 Promenade, Cheltenham, Glos, GL50 1NW.
3) If you are still not satisfied the next step is for you to contact the Property Ombudsman at Milford House, 43 -55 Milford Street, Salisbury, Wiltshire SP1 2BP. You can also contact ARLA, Association of Residential Letting Agents, at Arbon House, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG.