SANTA’s CHRISTMAS HELP LIST FOR TENANTS

Essential guidelines to assist with a smooth festive period

If you’re lucky and going away to relax and enjoy the festive break below may assist you and alleviate any worry about leaving your property if the weather sharply dips and if you have any maintenance issues and are unsure how to proceed.

At the bottom of this notice you will find a list of emergency contractors that should be available but please refer to the following  information in the first instance for clarity and advice

PREVENTION OF FROST DAMAGE

Please observe some simple precautions if you intend to be away from the property for longer than 24 hours during the festive period, for most properties it is necessary to:

Maintain the central heating on a low or normal setting to maintain a temperature of between 55/60 degrees F and leave the trap door open to the roof space; alternatively you could: 

  1. Turn off the water supply, and shut down and drain any central heating boiler, water tanks and associated pipework. To do this you will need to turn off the water supply at the main stopcock and open all taps, hot and cold, to drain water from roof storage tank and pipes.  Circulating water central heating systems will also need to be drained (and refilled on return before re-starting)

We are anxious to save our tenants and landlords possible costly damage that could be avoided if adequate precautions are taken, damage from frozen, burst pipes could be very costly and in a worse case up to the value of £20.000.

How to categorise if you have an emergency issue or not and a few pointers that could help you.  

There are 3 main categories of repair:

1. Emergency Repair is defined as one which is unforeseen and poses a direct threat to the health or safety of persons or serious damage to the property.

Examples of Emergency Repair work are:

  • Loss of heating and hot water involving health risk, for example
  • elderly persons, people with special needs, families with small babies
  • Severe roof leaks
  • Total loss of electrical power – please contact Western Power as this may be an electrical outage
  • across the network in the first instance/ check if your neighbours have a supply.
  • Unsafe electrical work
  • Burst pipes
  • Blocked foul drains
  • Dangerous structures
  • Flooding
  • Break in – if property not secure – must report to police first

If a contractor is called out to deal with a repair as an emergency when an emergency repair is not justified, then you are liable to be charged for costs involved.

2. An Urgent Repair is one which significantly affects the comfort or convenience of the resident

Examples of Urgent Repair work are:

  • Partial loss of electrical power or light
  • Unsafe power socket or light fitting
  • Partial loss of heating or hot water
  • Blocked or leaking drains
  • Toilet blocked or not flushing
  • Blocked bath, sink or basin
  • Leaks from taps, pipes or tanks  (when causing damage)
  • Leaking roof
  • Insecure external door, window or lock
  • Appliance not working

3. Non-Urgent Repairs - All other internal or external repairs of a non-urgent manner are categorized as Routine Repairs.

  • Loose or dripping taps.
  • Replacement W.C. seat.
  • Mending of faulty W.C. cistern.
  • Seal bath, wash hand basin or sink.
  • Repairs to leaking waste pipes and guttering.
  • Repairs to W.C. pan.
  • Doors adjustment, replace faulty locks.
  • Repairs to kitchen units.
  • Window repairs.
  • Repair floorboards.
  • Fix draught strips.
  • Noise from neighbours

THINGS TO CHECK/DO BEFORE CONTACTING CONTRACTOR

Bath water leaking?

  • If the water is near electrics do not touch.
  • Stop leak causing more damage.
  • A Contractor will ask the following
  • Are electrics affected?
  • Where is the leak?
  • What is affected
  • Hot or cold supply pipe?
  • Have you used bath previously before leak occurred?

Shower not working?

  • If it is your own shower this is your responsibility
  • If electric check power is switched on
  • If lime scale is the problem use descaler fluid which can be bought from a supermarket or DIY shop.
  • A Contractor will ask the following
  • What type of shower is it?
  • What is happening?
  • Do you have hot water in the rest of your home?
  • Can you see a make or model on the shower?
  • Is there something causing the shower to be blocked?

WC leaking or not flushing?

  • Try and stop the leak and any damage it is causing
  • If serious, turn off water at stopcock and gate valves from cold water tank.
  • Has the water authority said that water would be going off?
  • You can use a bucket of cold water to flush until the flush is mended.
  • If cistern is not filling, lift lid and see if anything is stopping the float from working.
  • Can another toilet be used? If so not an emergency
  • Contractor will need the following information
  • Where is the leak?
  • Is the affected part loose, cracked or broken?
  • Is it your only WC
  • Is the handle moving properly?
  • If blocked, how did it happen?  You may be responsible

No hot water?

  • If gas, check time clock controller is set for hot water and timer is set correctly.
  • If electric is there a power cut? Are neighbour’s affected?  Is it switched on?
  • If coin or credit meter, has it run out of credit?
  • Contractor will need the following information:
  • What heats water?
  • If electric are other electrical facilities working?
  • Are heating controls set correctly?
  • Is room heating still working?
  • Do you have alternative source of hot water?
  • Do you have a hot water cylinder?

Radiator leaking?

  • Try and stop leak causing damage
  • Turn radiator valve off?
  • Contractor will need the following information:
  • Which radiator is leaking?
  • Where is leak coming from?

 Storage heater defective?

  • Make sure heater is turned on at socket?
  • Check thermostat is set correctly
  • Is time clock set correctly?
  • Contractor will need the following information:
  • How many heaters are affected?
  • Where are they?
  • What appears to be the problem?
  • Can you see a manufacturers name and model number?

Boiler not working?

  • Make sure boiler is turned on?
  • Check thermostat is set correctly
  • Is the pilot light on? If not, follow instructions to re-ignite
  • Contractor will need the following information:
  • What appears to be the problem?
  • Can you see a manufacturers name and model number?

No Lights/Power?

  • Have you got electricity on a meter? If so are you in credit
  • Are your neighbour’s experiencing the same problem? If so contact your electricity supplier.
  • Check all the trip switches are facing the same way, if not re-set.
  • Contractor will need the following information:
  • What appears to be the problem?
  • Where have you got power?

Blocked drains/pipes?

  • Try and unblock using plunger/drain unblocker, available from supermarkets/hardware shops
  • Are your neighbour’s experiencing the same problem? If so contact your water supplier.

Lost keys/locked out

You are responsible for your keys and if you lose them or leave them in the property then you may need to get a locksmith out at your own cost. You may call us to see if we have a set of keys available to assist however if the office is closed, this may not be possible or may incur a call out fee of £180 Plus VAT.


2020 Christmas out of hours contractors

Gloucester and Quedgeley

Gas Engineers: John Burns

Morgan Electrical 07930653653

General Maintenance: PDM Property Maintenance 07703444024 and D P Property Maintenance 07419326568

Locksmiths: Affordable Locks 07801372694 (up to 8.30 pm only)

 

Stroud

Gas Engineers: GL3 Heating and Plumbing - 07788147975

Electrician and General Maintenance: PDM Property Maintenance 07703444024 and D P Property Maintenance 07419326568

Locks: Alpha Locksmiths 07973382175

 

Tewkesbury

Gas Engineers (and oil):  Steve Hooper 07763 912 044  or  MCD Heating – 01905 774927

Electrician: PMF  07909637332

General Maintenance: Performance property -  07765 252 344

DP property maintenance 07419 326 568

Locks: Locksmiths: Affordable Locks 07801372694 (up to 8.30 pm only)

 

Cheltenham

General maintenance and locksmith Handyman 07860841548

General maintenance - WRG 0794 3558680

Gas Engineers: GL3 Heating and Plumbing - 07788147975

Electrician:  Morgan Electrical 07930653653

Please ensure that your property is Covid 19 free and that social distancing is adhered to at all times, should you need an emergency contractor.


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